Shipping & Returns
At SailPin, every product is made to order through our print-on-demand fulfillment partners. That means zero excess inventory — and a slightly longer lead time than you might expect from a warehouse-stocked store. We believe in being upfront about it.
Production & Shipping Times
All orders go through two stages: production, then shipping.
| Stage | Timeframe |
|---|---|
| Production (printing, embroidery, or engraving) | 3–7 business days |
| Shipping (US domestic) | 3–5 business days |
| Shipping (International) | 7–21 business days |
Total estimated delivery: 6–12 business days (US) / 10–28 business days (International).
Orders are not processed on weekends or holidays. Rush options are not currently available.
Carriers
Domestic orders ship via USPS, UPS, or FedEx depending on product type and your location. You'll receive a tracking number by email once your order ships.
Return & Exchange Policy
Because every SailPin product is made to order specifically for you, we do not accept returns or exchanges for buyer's remorse or sizing errors. Please review our Size Guide carefully before ordering.
However, we stand behind our quality. If your order arrives damaged, defective, or incorrect, we'll make it right — no hassle.
Eligible for replacement or refund:
- Damaged or defective items
- Wrong item or color received
- Significant print or embroidery quality issues
Not eligible:
- Wrong size ordered (please use our Size Guide)
- Change of mind
- Minor color variation due to screen calibration
To report a problem, email us at info@sailpin.com within 14 days of delivery with your order number and a photo of the issue.
Lost or Stolen Packages
If your tracking shows delivered but you haven't received your package, please check with neighbors and your local carrier first. Contact us if the issue isn't resolved — we'll work with you to find a solution.
Questions?
Reach us at info@sailpin.com. We aim to respond within 1–2 business days.